Really needs a -20. She needs to be retrained on the policies for revisions and not be rude to customers. She does.not need to tell customers her personal problems to try to gain leverage because she didn't do what was right. I would never use her again she can even understand simple instructions I gave the same over and over and she choicesd to do what she wanted. I hate I had to pay her and get another writer to complete this work. Support saw it but I was trapped which on part I released to much money to seen the whole PowerPoint.