Version 2. Effective as of Oct 20, 2025
We undertake to deliver You the product that matches the deadline, quality, and instructions. If we fail to do so, You are entitled to a partial or a full refund according to this Refund Policy.
Each refund case is reviewed separately by our team. We reserve the right to deviate from the Refund Policy in case such deviation favours You as we understand that the circumstances might be unique and not fully covered by this Policy.
If You decide to cancel your order, please go to your order page, click the “Cancel Order” button, choose the reason, and confirm the cancellation.
Cases when you are entitled to a refund:
- No Writer assigned/no Orders in progress. In this case, we can refund 100% of the funds.
- The Writer was assigned, but you decided to cancel the order. In this case, the refund amount varies from 100% to 20% depending on the stage of work done by the Writer.
- Missed Deadline. In such a case we may make a partial refund of an appropriate amount to compensate for the late delivery if it happened by our fault, and we were not waiting for any information from the customer. Such cases are individual and will be decided with each customer.
- Not satisfied with the quality. Our system works the way that we show you parts of the product before you approve it. Thus, you only release funds after you checked the product and agreed with its quality. Thus, we will not accept quality claims after the product is approved by you.
- No refund claim is accepted for Tips.
Note: Once your order is completed and delivered on time, you cannot cancel it. In such cases, refunds are possible only through a quality-related claim.
Please contact us in case of any non-described situation.
Refund processing
Once you submit a refund request, you can expect the money to be back on your credit card within 7-12 business days. Please note, that the company can not be held responsible for your bank fees, processing time, and/or possible delays occurring due to any bank service issues.
! Please note that all refunds will be provided via the original method of payment.
Policy Versions
Version 2. Effective as of Oct 20, 2025
Click here for version 1.0. Last modified: Apr 01, 2021
