The experiences of working as an intern at Bank of America were fascinating and the experience I got was enough to mould me as I advanced into my career. This paper has been prepared in order to establish the events that took place in Bank of America as I worked as an intern customer representative. It is a reflection showing the experiences during the period. This report is divided into three parts and begins with a self-reflection, career outlook and the overview of the bank as seen from the inside.
Working in the bank enabled me to understand some aspects of being successful as a customer representative. The first thing I realized was that communication is usually an essential aspect to success. It is also important for an individual to have the ability of multi tasking during the working hours. This will make him flexible in the workplace. In banks, it usually mandatory to ask the right questions at the appropriate time. On the other hand, I also realized that it is important maintain punctuality in order to be successful. Another key to success entails that an individual has to have a professional attitude in order to fit in the competitive market. At the same time, one should have the ability to network with people in the chosen professional field.
It is important for people to involve themselves in internship programs in order to be in a position of understanding the important aspect of the work. In the study of business management, individuals are usually encouraged to associate with other people so that they would be in a position of gaining experience in the field. It is for this reason that I had the opportunity of getting a position as a customer representative in Bank of America. This was a partial program, which I used as a bridge to build the gap between the practical and theoretical knowledge. During this time, I was privileged to undergo three fundamental stages in my experience. The stages include orientation into the banking sector, having more knowledge in another field, and meeting different types of people per day.
During this time, I had to establish my objectives as I worked. The first objective was to attain the knowledge on the manner in which Bank of America works and carries out its practices. The other objective is to have adverse knowledge in customer care work. The report examines some of the petty issues, which are overlooked by the clients as the customer representatives serve them in banks. The report will also examine the reputation of the bank through the explanation portrayed by the customer representatives as it is received, first hand from the clients. The investigative issues portrayed in this report have been facilitated by the use of journals, and the numerous reports given by authors of different newspapers.
In order to have an accurate representation of the nature of the work I was given, I embarked on different methodologies and strategies. The primary methodology included direct conversation and confrontation between me and the various department representatives and the clients. This was through face-to-face conversation, which was accompanied by a collection of opinions using questionnaries. Moreover, I had the opportunity of observing the heads of different departments reacting to issues which affected their departments directly. The secondary sources of knowing more about the issues taking place in the bank were facilitated with the use of reading various records associated with the bank. They include journals, books, brochures and websites. Newsletters, appraisal forms of performances and personal files also helped in ensuring that the correct information was attained…
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